Contact Us
Our customer support team is available to assist Australian players with all gaming-related enquiries, account management, and technical support. We provide multiple communication channels to ensure prompt resolution of your concerns while maintaining compliance with Australian gaming regulations and responsible gambling standards.
Available Support Channels
Contact our dedicated support team through your preferred communication method. Our representatives are trained to handle enquiries regarding account verification, payment processing, game rules, and responsible gambling resources in accordance with Australian Consumer Law.
| Contact Method | Availability | Response Time |
| Live Online Chat | 24/7 | Immediate |
| Email Support | 24/7 | Within 24 hours |
| Phone Support | Daily 8AM-11PM AEST | Immediate |
Contact Information
- Email: [email protected] for general enquiries and account assistance
- Phone: 1800-POKIES (1800-765-437) for immediate support during business hours
- Online chat available directly through your account dashboard
All communications are handled confidentially and processed according to Australian privacy legislation and gaming authority requirements.